Meet Our Providers

With providers practicing in 50 specialties at 13 convenient locations, it’s easy to find the right healthcare team at Carle.

Use the following buttons to search by the category of your choice.

Medical Services

Carle Foundation Hospital

Based in Urbana, Ill., the Carle Foundation Hospital is a 393-bed regional care hospital that has achieved Magnet® designation. It is the area's only Level 1 Trauma Center.

611 W. Park Street, Urbana, IL 61802   |   (217) 383-3311

Carle Hoopeston Regional Health Center

Carle Hoopeston Regional Health Center is comprised of a 25-bed critical access hospital and medical clinic based in Hoopeston, Illinois.

701 E. Orange Street, Hoopeston, IL 60942   |   (217) 283-5531

Convenient Care vs. ED

Carle Convenient Care offers same-day treatment for minor illnesses and injuries through walk-in appointments.

Not sure where to go? Click here for a list of conditions appropriate for the emergency department

Emergency Department 117 mins
Hoopeston Regional Health Center 0 mins
Champaign on Curtis No Data Available
Charlotte Ann Russell No Data Available
Danville on Fairchild No Data Available
Mattoon on Hurst No Data Available
Urbana on Windsor No Data Available

Philanthropy

Philanthropy gives hope to patients and helps take health care in our community to a whole new level.

Classes & Events

Carle offers free community events open to members of the public. Select a category to view the calendar of upcoming events.

Answers to Billing Questions


Frequently Asked Questions

General Information

Overview of Medical Fees

Carle establishes a standard fee schedule, using a national database of fee information, which covers the cost of delivering services. Carle is not obligated to accept less than the billed amount for a service. Any unpaid balances will remain your responsibility.

Facility and Professional Fees

Facility fees are those services charged for by the hospital. Professional fees are those charged for by physicians and other professional providers. What may appear to be a duplicate charge on your statement is a separation of the facility fee and the professional fee.

This billing model, called Provider Based Billing, complies with specific Medicare regulations. This is a nationally recognized billing model for integrated healthcare delivery systems such as ours.

Obtaining an Estimate for Services

You may at any time obtain an estimate of future services by contacting Patient Financial Services at (888) 71-CARLE, (888) 712-2753 or by visiting one of our Patient Financial Services locations.

Will insurance cover my services?

Carle encourages all patients to contact their respective insurance companies to verify coverage before their scheduled visits and/or procedures.

Does Carle offer financial assistance?

Carle offers a number of options to assist you with paying your health care bills, including convenient payment plans and free or discounted health care.

Please review our Carle Financial Assistance Program at Carle.org/FinancialAssistance or contact Patient Financial Services for additional information.

Change of Information

If there is a change in your name, address or insurance information, please notify us immediately by contacting (888) 71-CARLE, (888) 712-2753.

Questions

Patient Financial Services representatives are available Monday through Friday from 8:00 am to 5:00 pm at (888) 71-CARLE, (888) 712-2753.

Statement FAQs

Carle’s consolidated statement is for services rendered at several of our entities:

  • Carle Foundation Hospital, which includes Carle Home Care and Carle Hospice
  • Carle Physician Group
  • Carle Hoopeston Regional Health Center, which includes Carle Hoopeston Community Memorial Hospital and our Rural Health clinics.

Why do I receive separate statements from Carle?

You will receive separate statements for charges from: Carle Medical Supply, Arrow Ambulance, Home Infusion, Carle’s Extended Business Office or other third party agencies.

In addition, you will receive separate statements for each guarantor in your household. If you are receiving separate statements for charges from Carle Foundation Hospital, Carle Physician Group and Carle Hoopeston Regional Health Center please contact us at (888) 71-CARLE, (888) 712-2753 and we will review your account.

Why are there names of physicians on my statement that I haven’t seen?

Certain physicians help with your medical care even though you may not meet them. Commonly, these are the doctors who read your lab results, x-rays, and EKGs, as well as other diagnostic services.

How often will I receive a statement?

You will receive a statement every 28 days. Guarantor statements will continue until the account’s self-pay balance reaches a $0.00 balance or forwarded to a third party agency.

Why is my statement for the full amount, and not for my monthly payment arrangement?

To reduce confusion on the statement, you are being presented with the total balance due. If you have a payment arrangement in place with Carle, you are expected to pay at least that amount.

Did you receive my last payment? I do not see it listed on my statement.

Charges that are paid in full will not show on your statement. You can log into your MyCarle account to review your recent payment information.

Can I sign up for e-Statements?

Yes, you have the ability to have your Carle statement sent directly to your email address at no charge. With e-Statements you have the ability to view, print or save a copy right from your computer. The e-Statement is identical to the paper statement that you would have received in the mail.

Is my personal information secure with e-Statements?

Yes, all of your personal information is encrypted and password protected to ensure your personal information is secure.

How do I enroll to receive e-Statements?

Start by logging into your MyCarle account. If you don't have a MyCarle account, you may request an activation code at carle.org/MyCarle or at any Carle location.

Once logged into MyCarle, select the icon to view your statement or enroll in e-delivery.

On the statement home page, click the Profile link and select "change" under the e-delivery section. After you finish the enrollment process you will receive a validation email and will need to click on the link provided to activate your online account. If the link is not activated you will continue to receive paper statements.

What if I change my email address?

Log into MyCarle and select the icon to view your statement or enroll in e-delivery, then click the "Profile" link. You can update your email address here so that all future notifications will be sent to the updated email address.

What if I forget my password?

When signing into MyCarle, click on the "Forgot Your Password" link under the password box. You will be prompted to enter your username and then you will receive a confirmation email. The email will contain a link to reset your password.

Who should I contact if I don’t receive my email notification?

If any questions arise please reference the "Contact us" section on the left side of your screen for the appropriate contact information.

When will I receive my e-Statement?

Your next e-Statement will be sent according to the existing statement cycle. E-delivery enables you to receive your statement on the actual statement date.

If I am enrolled in e-Statements, will I still receive a paper statement?

Once you enroll for e-Statements, paper statements will be shut off. To revert back to receiving paper statements in the mail, you can change your delivery preferences following the same steps you used to enroll in e-Statements.

How will I know when my e-Statement is ready for viewing?

You will receive an email notification letting you know that your statement is ready for viewing. A link will be provided in the email, directing you to the login page of MyCarle. You can access your statement from any computer by logging into your MyCarle account.

How do I view my monthly statements?

Once you have logged into your MyCarle account, select the "view your statement" or "enroll in e-delivery" icon. Your statement home page will appear in a separate window in your internet browser. From there you can view, save, and/or pay your statement. Your statements will remain online for 36 months.

What is the myEasyMatch® code?

The myEasyMatch® code is a unique number tied to your statement, similar to an invoice number. The myEasyMatch® code is printed on your statement and will be different for every statement sent to you. Your myEasyMatch® code is different from your guarantor, account or medical record number.

What is Adobe Reader and why do I need it?

Adobe Acrobat® Reader ™ is free software used for viewing and printing of electronic forms. You will need this software installed in order for your computer to download, display or print your statement.

How can I get Adobe Reader?

If you need to download and install the Adobe Acrobat (free of cost for Windows, Macintosh and UNIX), click on the following link: Adobe Reader Download

Payments

Payment Policy

The guarantor is responsible for payments for all charges for services received. Balances are to be paid in full by the due date on the first statement. Charges pending with insurance are the responsibility of the guarantor. Co-payments, deductibles and co-insurance are due at the time of service even though charges may be pending with your insurance for payment.

Can I pay my balance online?

You may pay your balance online by logging into your MyCarle account. You also have the ability to make a one-time payment online at Carle.org by selecting the Quick Bill Pay link.

How else can I pay my balance?

If you choose not to pay online, you may send your payment along with your statement top to the payment address on your statement.

Carle accepts cash, check, Money Order, debit or credit cards (Mastercard, Discover Card or Visa). You may also pay at time of service at the registration desk or Kiosk. Payments are also accepted in person or over the phone with Patient Financial Services.

Does Carle offer payment plans?

Total payment is expected for the guarantor’s portion at the time of service or receipt of statement. If you are unable to pay the full balance due, you may qualify for a monthly payment arrangement. Certain services may not qualify for an arrangement.

You may contact us at (888) 71-CARLE, (888) 712-2753 to discuss a payment arrangement. Please be aware that payment arrangements may be re-evaluated on a periodic basis. A missed payment may qualify the account for placement with a third party agency.

Can you automatically deduct my payment?

Carle offers recurring payment deductions from your checking or savings accounts, as well as from a qualified debit or credit card against the statement most recently received. New balances after the automatic deduction is established will not be included; therefore, you may need to set-up a new recurring payment.

Recurring payment arrangements must meet certain minimum monthly payment amounts and duration limits.

Recurring payments will not be set-up if the guarantor/patient does not have a valid email address. Recurring payment arrangements will not guarantee the withholding of an account from placement with a third party vendor. A declined payment may qualify the account for placement with a third party agency.

Do I need to specify which balances I want to pay?

No, Carle will split your payment across all of your balances due.

What if my payment is delinquent?

Self-pay guarantor accounts that are not paid in a timely manner will be referred to a third party agency, such as our Extended Business Office and/or a collection agency for additional collection activities.

Third party collection agencies may engage in Extraordinary Collection Activities (ECA) including:

  • Initiation of actions that require legal or judicial process
    • Civil Action
    • Placement of Liens
    • Wage Garnishments
  • Reporting adverse information about the guarantor to consumer credit reporting agencies or credit bureaus.

When will my payment be posted to my account?

Your payment will be processed and posted to your account within two - five business days.

If I have a credit balance on any of my Carle accounts, can it be moved to a different balance due?

If any payment results in a credit balance, we will transfer your overpayment to an open balance you have on another Carle account. If you do not have any open balances or charges pending for payment, we will send you a refund for your overpayment.


Understanding Your Bill

Preview of page 1 of Carle consolidated bill
Preview of page 2 of Carle consolidated bill
Preview of page 3 of Carle consolidated bill

Health Plans Accepted

Carle Foundation Hospital, Carle Physician Group and Hoopeston Regional Health Center may have separate contract arrangements in place and may or may not participate in all of the same insurance plans.

All patients are urged to verify their benefits and coverage with their insurance plan to determine whether services will be covered as in-network or out-of-network benefits.

Carle health plan contracts – as of January 1, 2014
Name Notes CPG CFH CHRHC
Aetna CFH & CPG: Select PPO Products only
CHRHC: All Non-Cap Products - including PPO, Work Comp, & Government Plans (i.e., Medicare, Medicaid, etc.)
     
Beech Street CFH: Medicare Advantage only
CHRHC: PPO (excludes Work Comp, Long Term Care, and Auto Medical Plans)
     
Benefit Support, Inc. TPA - Limited multiple employer groups      
Blue Cross/Blue Shield of IL CFH: Traditional and PPO
CPG: PPO (limited primary care providers)
CHRHC: Traditional, PPO, PPO Plus
     
Central States Health & Welfare Fund Direct contract   (Par via BC/BS) (Par via BC/BS)
CIGNA / Great West Healthcare PPO      
Community Partners Health Plan, Inc. PPO network      
CorVel CPG: PPO Work Comp only
CFH: PPO Work Comp and Auto Liability
     
Coventry / First Health CPG: (effective 1/1/12)
Fully Insured PPO Products; HMO for tertiary care and approved care only; Tier 2 for State of Illinois OAP, Work Comp
CFH: (effective 1/1/12)
Fully Insured PPO Products; Medicare Advantage and Worker's Comp; Tier 1 for State of Illinois OAP
CHRHC: May be designated by Coventry as a par provider in - HMO, POS, PPO, Self-Funded plans administered by health plan & member companies or by other payors, Work Comp, Medicare Advantage
     
HealthSCOPE Benefits, Inc. Direct contract for employer groups:
  1. Central Illinois Pipe Trades
  2. Heat and Frost Insulators Local 18 Health & Welfare Fund
  (Par via BC/BS) (Par via BC/BS)
Health Alliance Medical Plans All products      
Health Alliance Medicare Advantage Medicare Advantage      
HealthLink PPO Network CPG & CFH: PPO
CHRHC: PPO, CompManagement, Open Access II
     
HFN & HFN Platinum CPG: PPO
CFH: PPO and Work Comp
CHRHC: PPO and Work Comp
     
Humana / Choice Care CHRHC: Hospital & Roberts Clinic only on physician contract      
Insurance Administrators of America, Inc. [IAAI] PPO Network      
McLane Company, Inc. Direct contract   (Par via BC/BS) (Par via BC/BS)
Methodist First Choice PHO network      
Molina Healthcare of Illinois Medicaid - Integrated Care Plan
Medicare/Medicaid - Dual Eligible
     
MultiPlan PPO Network / Private HealthCare Systems [PHCS] PPO Network
(combined agreement)
CPG: PPO
CFH: PPO
CHRHC: PPO & Savility PPO
     
Parkland College Direct contract for this employer group   (Par via PersonalCare) (Par via PersonalCare)
TriCare (CHAMPUS)
Administered by HealthNet
PPO & HMO      
UFCW National Health and Welfare (effective 1/1/12)
Direct Contract
  (Par via BC/BS) (Par via BC/BS)
Union Pacific Railroad Employes™ Health Systems Direct contract with payor for this employer group only   (Par via BC/BS) (Par via BC/BS)
United Healthcare PPO      
Wabash Memorial Hospital Association Direct contract for their railroad plan members   (Par via BC/BS) (Par via BC/BS)

Transparent Pricing

Price transparency provides relevant and meaningful health care price information to patients making health care decisions. There are factors that may cause variation in final prices, such as receiving services at an out-of-network facility.

We are happy to provide an estimate for services or to help you verify your insurance benefits.

Carle Patient Financial Services representatives can assist you Monday through Friday, 8 a.m. to 5 p.m., or by appointment after hours. Our locations are listed below.

Location Phone Number
Champaign on Curtis (217) 365-6028
Champaign on Kirby (217) 383-6561
Champaign on Mattis (217) 326-0442
Danville on Fairchild (217) 431-7603
Mahomet (217) 586-8484
Mattoon (217) 258-5900
Monticello (217) 762-5681
Urbana on Windsor (217) 255-9778
Urbana - Main Campus (217) 326-8300