Our mission is to provide world class healthcare to all patients in the Carle Health System. To do that, we need your participation in our Patient and Family Advisory Councils.
Carle Patient and Family Advisory Councils are making a difference every day by partnering with Carle Health System to transform the way we deliver care to our patients by providing a forum for your voice to be heard and understood.
Are you a Carle Health System patient or patient family member? If so, we want to partner with you to create the best patient experience possible.
What is a Patient and Family Advisory Council?
A Patient and Family Advisory Council gives patients and families a voice in the planning, delivery and evaluation of our departments and services. Each council partners directly with a specific service or department to provide oversight and guidance. Councils consist of 8-12 volunteers who meet regularly, usually in the afternoon or early evenings.
Approximately 80 advisors are currently collaborating with our staff, clinicians and leaders to improve the patient experience at all Carle locations.
Carle Health System has Advisory Councils for the following areas:
- Digestive Health Institute
- Champaign-Urbana Primary Care
- Monticello Primary Care
- Mahomet Primary Care
- Mattoon-Charleston Primary Care
- Carle Cancer Center
- Inpatient Pediatrics
Responsibilities of Council Members include:
- Providing insight and suggestions to identify ways to improve patient experience.
- Providing feedback and guidance on services and programs.
- Participating in the creation and development of new services and programs.
- Endorsing activities, material and programs that support our patients.
Why become a Council Member?
We need patients and family members to share with us their experiences so that we can continue to improve the Carle Experience for others. Council members can know that their input is truly making a difference for our patients, helping us achieve greater efficiency and better practice models throughout our facilities.
You can make a difference in the lives of others, and make someone’s journey to health just a little bit easier.
Projects & Improvements that Patient and Family Advisory Councils have had a part in:
- Kiosk Check-In Enhancement Initiative
- After Visit Summary Explanation & Process
- Medication Accuracy “Double-Check”
- Hospital “No Pass Zone”
- Passion for Patients Project
- Wayfinding Solutions including the new smartphone app
Frequently Asked Questions
Q: What is the primary goal of the Advisory Councils?
A: To partner with our patients and their family members, to get real feedback and improve the quality of care that we deliver. We truly want the constructive input that only patients and family members can provide to help with decision-making and improvement efforts to the best care possible.
Q: Who can become a member of a Advisory Council?
A: Advisors are selected to represent the many different types of patients and families who receive care from Carle. We encourage all our patients to apply, especially those that have seen and experienced a wide range of hospital and clinic services. We also encourage patients of all ages and diverse cultural backgrounds to apply, including teenagers and young adults.
Q: What are the qualities you seek in your council members?
A: We are seeking people who are comfortable sharing their experiences with our health system in an honest manner while working with people from different backgrounds, and respecting other members that may not share the same point of view We also hope to have a diverse membership on our councils to represent all our patients.
Q: What is the time commitment for joining a council?
A: Patient and family advisors are expected to attend regular two-hour meetings in person or via conference call. There may be additional opportunities to participate in surveys, phone conversations and brief meetings to provide feedback and input.
Q: Where do meetings take place?
A: Meeting location will vary depending on the council. All council’s determine their own meeting times and dates.
Read about previous patient advisory council successes at our newsroom.
Eligibility and Interest
To be a part of one of our advisory councils, you must be willing to serve a 12-18 month term on the council. You must be an active Carle Health System patient, or a family member of a patient who receives care from us. And you should be comfortable speaking and sharing ideas in a small group environment.
To inquire about joining a council, or to discuss other opportunities, please contact us at 217-383-4122 or email firstname.lastname@example.org.
You may also apply by completing either the online application or print and mail the hard copy application. You can also reach us by mail at the following address:
611 W. Park St.
Urbana, Illinois 61801