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Department: Med Renewal Center
Usual Schedule: Varied Days/Hours
Regions: Carle Foundation
On Call Requirements: No
Job Category: Clerical/Admin
Work Location: Carle at The Fields
Employment Type: Full - Time
Nursing Specialty:
Job Post ID: 36236
Secondary Job Category: Clerical/Admin
Experience Requirements: 1 - 3 Years
Weekend Requirements: Yes
Education Requirements: Not Indicated
Shift: Variable
Location: Champaign, IL
Holiday Requirements: No
Check out this job opening for Carle Providers: Medication Renewal Specialist - Call Center Check out this job opening for Carle Providers: Medication Renewal Specialist - Call Center

Job Description

The Med Renewal Center Specialist provides clerical and customer service support for the Patient Contact Center.


Completion of a Medical Terminology course within one (1) year of hire.

One (1) Customer Service or One (1) Office setting

Strong verbal and written communication skills. Intermediate Microsoft Office Suite. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

  • Communicates status of renewals to patients and/or physician offices
  • Maintains departmental schedule documents.
  • Collects and enters faxed medication renewal orders from clinic departments.
  • Assists in the scheduling of appointments and/or lab work.
  • Requisitions and reporting for Patient Contact Center.
  • Collect daily data to sumbit morning and evening reports
  • Contact patients as directed-for appointments
  • Change PCP
  • inform refills have been sent to the pharmacy


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: Positions are not available for remote work in the state of Colorado.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for Medical or Religious exemption will be permitted.


Illinois Required Notices

Federal Required Notices