Greater Peoria Information

Frequently Asked Questions

 

I have a MyUnityPoint account. How do I create a MyCarle account?

You can use your MyUnityPoint username and password to log into you new MyCarle account. From there, link to your MyUnityPoint account and your data will show up in MyCarle. Any new medical information will then be added to your MyCarle account. For instructions on linking your account, click here.

Please allow up to 15 minutes for your MyUnityPoint medical history to appear in your MyCarle account. 

I do not have a MyUnityPoint account. How do I create a MyCarle account?

To create a MyCarle account, you can register or request an activation code at Carle.org/Services/MyCarle

How do I download the MyCarle app?

Once you've created your MyCarle account, you can access your secure MyCarle account on any mobile or tablet device by following these simple steps:

1. Download the “MyChart” app from the iTunes App Store or Google Play Store.
2. When installation is complete, launch the app and select “Illinois” from the list of states.
3. Select “Carle” from the list of healthcare providers.
4. Login with your MyCarle username and password. If you do not have a MyCarle username or password, you must activate your account first.

How do I view MyCarle in Spanish?

Unfortunately, you will not have the option to view your MyCarle account in Spanish. We are working hard to make this option available but want to make sure it is correct before implementing it for our patients. If you have questions, please call your primary care provider, or contact the Carle Health Communications Center at (217) 383-3311. The Spanish interpreter line is also available 24/7 at (217) 383-2543.

Su cuenta de MyUnityPoint será unida a una cuenta de MyCarle diciembre 2, 2023. Desafortunadamente, no tendrá la opción de ver a su cuenta MyCarle en español. Si tiene preguntas, por favor llame a su médico de atención primaria o comuníquese con el centro de comunicaciones de Carle Health al (217) 383-3311. La línea de intérprete de español al (217) 383-2543 también está disponible las 24 horas del día.

How do I request Proxy Access?

If you have a MyCarle account, you can request proxy access here. 

If you had proxy access to a MyUnityPoint account, your proxy status was most likely transferred to the patient's new MyCarle account. There may be some scenarios where accounts did not properly transfer. Please complete the proxy access form if you are having issues. 

To remove proxy access to your MyCarle account, just log in to your MyCarle, click “Main Menu” and click “Personalize.”

For more information, visit Carle.org/Services/MyCarle.

How do I change my communication settings and sign up for appointment reminders?

Your MyCarle account allows you to customize your contact information and communication preferences. To update your contact information:

1. Log into your MyCarle account.
2. Click the Menu button.
3. Scroll down and click the Personal Information tab.
4. Click the edit pencil under the contact information.
5. Select which fields you'd like to update.

To adjust your communication notification settings:

1. Log into your MyCarle account. 
2. Click the menu button.
3. Scroll down and click the Communication Preferences tab.
4. If you'd like to turn on or off all notifications by a communication method (ex: allow all emails, disallow all texts), click the button to the right of the setting you wish to change. When you see green and a checkmark, notifications have been turned off for that option; if there's a grayed-out oval, notifications have been turned off. 
5. If you'd like to change your notifications by content type, go to the Details categories and click the down arrow next to the category you'd like to update. Click the button to the right of the setting you wish to change. When you see green and a checkmark, notifications have been turned off for that option; if there's a grayed-out oval, notifications have been turned off. 

For more information, click here for a step-by-step guide to updating your communication settings, or watch our short video on updating your notification settings. 


How do I send a message to my provider through MyCarle?

Messages can be sent to your primary care providers once you have an appointment scheduled with them. If you do not have an appointment scheduled with a provider, please call their office directly to contact them.

Why am I being asked the same questions about my health information multiple times?

We understand it can be frustrating to be asked the same questions more than once. Carle Health Greater Peoria has recently transitioned to a new medical record system. For your safety, we want to make sure all of your information is accurate. Thank you for your patience as we make the necessary changes.

When can I view my test/lab results in MyCarle?

If you are admitted as an inpatient, or admitted to the Emergency room, your results will be available in your MyChart app after discharge. Most other results are released automatically. Your provider may choose to delay some results to discuss them with you personally. 

How long will it take for my prescription to be refilled?

If you initiated a prescription refill request on MyCarle, please allow 3 days to fill your prescription. If you have questions, please call your provider's office directly. 
 

Who can I contact for help?

Our MyCarle Patient Support Line is available to answer your questions 24 hours a day, 7 days a week, at (217) 326-4001. You can also reach the Carle Health Communications Center at (217) 383-3311. The Spanish interpreter line is also available 24/7 at (217) 383-2543.