Frequently Asked Questions
Can I view a family member's health record in MyCarle?
Independent users of MyCarle (anyone age 12 and over) can grant shared access, also called proxy access, to an adult child, parent, legal guardian, spouse, family member or other person of your choice. You can grant proxy access to your account online through the MyCarle Proxy Access Form or by obtaining the form at your next outpatient provider visit. If signing in person, the account holder is the only one who needs to be present and will need a valid photo ID.
What happens to my child's MyCarle access on their 12th birthday?
Parent/guardian access automatically expires on a patient's 12th birthday. The parent/guardian will receive a notice 30 days prior to the expiration date. After the expiration date the child must grant parent/legal guardian access by signing the MyCarle Proxy Access Form online or at their next outpatient provider visit. Parents and legal guardians may still request paper copies of all medical records for their children under 18 from Carle Health Information Management.
Is MyCarle access available for patients 12 to 17 years old?
Yes. Patients 12 years of age and over can access their own MyCarle account.
In order for a parent or legal guardian to access the MyCarle account of a 12 to 17-year-old patient, the patient will need to sign the MyCarle Proxy Access Form online or obtain a copy of the form at their next outpatient provider visit. Once the patient signs the form, the parent or legal guardian will be able to see the same information the patient sees in his/her MyCarle account. The patient has the right to revoke this access at any time in compliance with state of Illinois regulations.
Parents and legal guardians may still request paper copies of all medical records for their children under 18 from Carle Health Information Management at (217) 383-3270.
What does it mean if I give someone proxy access to my account?
By giving someone proxy access, you are authorizing someone else to have access to your medical record. This includes any sensitive encounters or results that are visible in your patient portal account, such as documentation related to your receipt of behavioral health services, HIV status, sexually transmitted disease testing or results, and/or genetic information. The proxy will have access to your medical information until such access is revoked.
Can my spouse and I share one MyCarle account?No. Due to the confidential nature of medical information, adults must sign up separately and establish their own MyCarle account.
How do I see my test results?Click on the "My Medical Record" menu and select the "Test Results" link. On the "Test Results" page, click anywhere within the row to display a test result.
I had a test a week ago. Why don't I see the results?
Test results are automatically released to your MyCarle account within 48-72 hours. If you believe you should have received a result, call your provider’s office.
Can I see radiology images through MyCarle?
No. Radiographic images are not transmitted through MyCarle. You can obtain copies of radiology images (X-rays or CT scans, for example) by contacting Carle Radiology at (217) 383-3270.
How do I get the complete set of my medical records?
You can obtain your medical records by contacting Carle Health Information Management at (217) 383-3381.
Why don't all my medications show up in my MyCarle record?
Prescriptions written by non-Carle physicians will not appear on your medication list unless they are documented by your Carle physician in your electronic medical record.
I am not receiving alerts to my regular e-mail when I have new MyCarle information. What is wrong?
Sign into MyCarle and click "personal preferences." Be sure you have entered your email address accurately. Make sure the "internet email alerts" box is checked. Then click "submit changes.”
I received an e-mail that there was new information in my MyCarle account, but I don't see anything new. What happened?
Most of the new information that is posted will relate to the results of a lab test or to a recent appointment, ED visit or hospital admission. If you get a message regarding new information posted to your account, but don't see any changes, call the MyCarle Patient Support Line during normal business hours at (217) 326-4001.
Some of my health information on MyCarle is not correct. How can I get this fixed?
Your MyCarle information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next visit. Your health information is reviewed and updated in your electronic medical record each visit.
If you do not have a visit scheduled soon and would like to get information corrected, call the MyCarle Patient Support Line at (217) 326-4001 and select option 4.
I have questions that aren't answered here. Who can I call?
Please call the MyCarle Patient Support Line during normal business hours at (217) 326-4001 if you have any questions about your MyCarle account that are not mentioned here. Please remember MyCarle is a tool to enhance your health care experience, and if you have an urgent question about your health, call your doctor's office, or Patient Advisory Services after hours at (217) 383-3233.
What is OpenNotes®?
Your medical record will include many things like lab results, health history, and medication lists. It will also contain visit notes from each encounter you have with your provider. Notes are different from other visit summaries because they are a documentation of the conversation you had with your provider, their observations and their recommended next steps. The notes are the story of your health care, written from your provider's viewpoint which means they will often include advanced medical terminology.
Why do my notes all look different?
Depending on the kind of healthcare visit and the provider writing the notes, you will see differences in style and language. Some may be a brief description of the visit, while others will be a complete accounting of your conversation with medical abbreviations or advanced terminology. For an abbreviated version of your visit, with after care instructions, always refer to your After Visit Summary instead of notes.
What if I don't understand something written in the note?
Keep in mind that your provider uses the note to manage your care and to communicate with others involved in your care. It is not necessarily written in lay-person’s language. If you find the note difficult to understand because there are unfamiliar terms or abbreviations, this Medical Dictionary – Common Abbreviations may help. Medline Plus is a good resource to help you better understand your condition or medical terms. For more information on open notes, click here.
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