skip to main content
Main Site Navigation
Top of main content

My Carle Features

 
  • Advance directives
  • After visit summaries
  • Appointments
  • Billing
  • Communicate with your provider
  • Health reminders
  • Patient contacts
  • Prescription refills
  • Research conditions
  • Share everywhere
  • Shared access (proxy)
  • View test results
  • Visit notes

How to Access the MyCarle App

Advance Directives

An advance directive is a written statement outlining your medical wishes to ensure they are carried out if you are ever unable to communicate in the case of accident or illness. By planning ahead, you can have peace of mind knowing your wishes will be followed no matter what. Visit the “Advance Directives” tab to view available documents and directions on how to finalize and share your wishes.

After Visit Summary (AVS)
After each visit our providers type up important information and demographic information for you to easily access. PDF summaries are available under the “Appointments” tab.

Appointments
Appointments can be made for any member of your care team, and for most Carle Convenient Care and Convenient Care Plus locations. Simply log-in and choose your provider’s first available, or a time that best suits your schedule.

Billing
Through MyCarle patients can make a payment, update insurance information or look up past statements.

Communicate
Sometimes you have a question that doesn’t require an office visit. With MyCarle messages, you can check in with your provider anytime.

Health Reminders
When was your last flu shot? Are you due for your annual physical or mammogram? MyCarle actively sends you important healthcare reminders.


Patient Contacts

You can identify a person or persons to be informed about your care and services, and to be contacted in the event of an emergency. Carle previously referred to this as “Protected Health Information (PHI) Access.” To ensure your contacts are up to date, check the “Patient Contacts” tab.

Prescriptions
Need a refill? Send a message to your provider through MyCarle and they will take it from there.

Research
Access hundreds of educational pieces to help you better understand and manage your health and medications.

Share Everywhere
Need medical care while out of town? With Share Everywhere, you can grant temporary, one-time access to your medical record to any provider, anywhere. All you need is internet access, and even a provider across the world can view your records to help provide well-informed care.

Test Results
No more waiting for a phone call or message. Now you can view your results and your provider’s comments within 48 hours.

Visit Notes

Make sure you don’t miss any important information from your visit. A note is a provider's complete documentation of the conversation and observations from your visit. This may include some advanced medical terminology. Now you can access these notes anytime so you can feel more confident and in control of your healthcare.*

*Only notes from Ambulatory and Convenient Care encounters are currently available via MyCarle. You are welcome to view any note, from any encounter by contacting Carle Health Information Management.

Shared Access (Proxy)


Granting Access to Your Account
Independent users of MyCarle (anyone age 12 and over) can grant shared access, also called proxy access, to an adult child, parent, legal guardian, spouse, family member or other person of your choice. You can grant proxy access to your account by signing the Proxy Consent form and mailing it to Carle Patient Contact Center at 611 W Park St., Urbana IL, 61801, Attn: Pt. Contact Center/CATF-FA .


Requesting Access to Your Child's Account
For children age 11 and under, parents or legal guardians can view the child's MyCarle account through shared access, also called proxy access. Parents/guardians can request proxy access in person at any Carle Physician Group location. You will be asked to sign a MyCarle proxy consent form (see links on top of page) and show a valid photo ID. Parent/guardian access automatically expires on a patient's 12th birthday.

Children age 12 and over are considered independent users of online medical records by Illinois law and must grant proxy access to a parent or legal guardian (see "Granting Access to Your Account" above). The child will need to sign a consent form. For help talking with your child about proxy access to MyCarle, ask a front desk staff member at any Carle Physician Group location for a MyCarle brochure for teens.

If you have questions about proxy access not mentioned in the FAQ, call the MyCarle Patient Support Line at (217) 326-4001.

Frequently Asked Questions


Can I view a family member's health record in MyCarle?
Independent users of MyCarle (anyone age 12 and over) can grant shared access, also called proxy access, to an adult child, parent, legal guardian, spouse, family member or other person of your choice. You can grant proxy access to your account in person at any Carle Physician Group location by signing a consent form and showing a valid photo ID. As the account holder, you are the only one who needs to be present to sign the form.


What happens to my child's MyCarle access on their 12th birthday?
Parent/guardian access automatically expires on a patient's 12th birthday. The parent/guardian will receive a notice 30 days prior to the expiration date. After the expiration date the child must grant parent/legal guardian access by signing a consent form in person at any Carle Physician Group location as required by Illinois state law. Parents and legal guardians may still request paper copies of all medical records for their children under 18 from Carle Health Information Management.


Is MyCarle access available for patients 12 to 17 years old?
Yes. Patients 12 years of age and over can access their own MyCarle account.

In order for a parent or legal guardian to access the MyCarle account of a 12 to 17-year-old patient, the patient will need to go into the doctor's office and sign a consent form. Once the patient signs the form, the parent or legal guardian will be able to see the same information the patient sees in his/her MyCarle account. The patient has the right to revoke this access at any time in compliance with state of Illinois regulations.

Parents and legal guardians may still request paper copies of all medical records for their children under 18 from Carle Health Information Management at (217) 383-3270.


Can my spouse and I share one MyCarle account?
No. Due to the confidential nature of medical information, adults must sign up separately and establish their own MyCarle account.


How do I see my test results?
Click on the "My Medical Record" menu and select the "Test Results" link. On the "Test Results" page, click anywhere within the row to display a test result.


I had a test a week ago. Why don't I see the results?
Test results are automatically released to your MyCarle account within 48-72 hours. If you believe you should have received a result, call your provider’s office.


Can I see radiology images through MyCarle?
No. Radiographic images are not transmitted through MyCarle. You can obtain copies of radiology images (X-rays or CT scans, for example) by contacting Carle Radiology at (217) 383-3270.


How do I get the complete set of my medical records?
You can obtain your medical records by contacting Carle Health Information Management at (217) 383-3381.


Why don't all my medications show up in my MyCarle record?
Prescriptions written by non-Carle physicians will not appear on your medication list unless they are documented by your Carle physician in your electronic medical record.


I am not receiving alerts to my regular e-mail when I have new MyCarle information. What is wrong?
Sign into MyCarle and click "personal preferences." Be sure you have entered your email address accurately. Make sure the "internet email alerts" box is checked. Then click "submit changes.”


I received an e-mail that there was new information in my MyCarle account, but I don't see anything new. What happened?
Most of the new information that is posted will relate to the results of a lab test or to a recent appointment, ED visit or hospital admission. If you get a message regarding new information posted to your account, but don't see any changes, call the MyCarle Patient Support Line during normal business hours at (217) 326-4001.


Some of my health information on MyCarle is not correct. How can I get this fixed?
Your MyCarle information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next visit. Your health information is reviewed and updated in your electronic medical record each visit.

If you do not have a visit scheduled soon and would like to get information corrected, call the MyCarle Patient Support Line at (217) 326-4001 and select option 4.


I have questions that aren't answered here. Who can I call?
Please call the MyCarle Patient Support Line during normal business hours at (217) 326-4001 if you have any questions about your MyCarle account that are not mentioned here. Please remember MyCarle is a tool to enhance your health care experience, and if you have an urgent question about your health, call your doctor's office, or Patient Advisory Services after hours at (217) 383-3233.


What is OpenNotes®?
Your medical record will include many things like lab results, health history, and medication lists. It will also contain visit notes from each encounter you have with your provider. Notes are different from other visit summaries because they are a documentation of the conversation you had with your provider, their observations and their recommended next steps. The notes are the story of your health care, written from your provider's viewpoint which means they will often include advanced medical terminology.


Why do my notes all look different?
Depending on the kind of healthcare visit and the provider writing the notes, you will see differences in style and language. Some may be a brief description of the visit, while others will be a complete accounting of your conversation with medical abbreviations or advanced terminology. For an abbreviated version of your visit, with after care instructions, always refer to your After Visit Summary instead of notes.


What if I don't understand something written in the note?
Keep in mind that your provider uses the note to manage your care and to communicate with others involved in your care. It is not necessarily written in lay-person’s language. If you find the note difficult to understand because there are unfamiliar terms or abbreviations, this Medical Dictionary – Common Abbreviations may help. Medline Plus is a good resource to help you better understand your condition or medical terms. For more information on open notes, click here.

MyCarle App

Access your secure MyCarle account on any mobile or tablet device. Follow these simple steps:

  1. Download the “MyChart” app from the iTunes App Store or Google Play Store.
  2. When installation is complete, launch the app and select “Illinois” from the list of states.
  3. Select “Carle” from the list of healthcare providers.
  4. Login with your MyCarle username and password. If you do not have a MyCarle username or password, you must activate your account first.

Please Contact Us if you have any questions.