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Carle Eureka Hospital

Providing the highest quality health care is the cornerstone of all we do. Quality data reporting allows us to share with the communities we serve how we are doing on key quality measures. Quality measures allow us to show how we compare to national standards.

Because Carle Eureka Hospital is a small, critical access hospital, many of the measures publicly reported by third parties display as “not available.” This is because the Centers for Medicare and Medicaid Services (CMS) and others consider the number of cases performed at Carle Eureka to be too few for a reliable report in some categories. Carle Eureka collects and monitors data internally, however, benchmarking against national and state averages to ensure ongoing quality improvement.

You may select from the list below to view categories for which our volume meets the threshold for data reporting.


Emergency Care

When emergencies happen, you need timely, effective treatment. With 24-hour physician coverage and a dedicated staff, we provide care for needs ranging from minor injury to life-threatening conditions such as heart attack and stroke. As an Acute Stroke Ready Hospital, we are ready to evaluate and treat stroke patients before transferring them to a higher level of care, saving literally millions of brain cells. Our staff is also trained for prompt identification and treatment of heart attacks and sepsis so that patients can be stabilized and transported to a higher level of care. Additionally, we remain available for treatment of our community members whose minor injuries and illnesses require immediate attention.



Average (median) time patients spent in the emergency department before leaving from the visit

 A lower number of minutes is better

117 minutes

Other low volume hospitals

Nation: 162 minutes
Illinois: 169 minutes
Number of included patients: 333

Percentage of patients who left the emergency department before being seen

 Lower percentages are better

Not available

National average: 2%
Illinois average: 4%

Updated 08/25/25 Source: medicare.gov

Accreditation Matters

Recognized among the nation’s top hospitals, Carle provides excellent healthcare while continuously improving to meet the needs of our patients.

  • 2023 Get with the Guidelines Bronze

“As the only hospital in the county, we are ready to use all of our resources such as high quality imaging, telemedicine and more to stabilize our patients and connect them with the specialty care they may need.”

John Kell, MD, medical director
Carle Eureka Hospital Emergency Department

Home Care

With close monitoring and patient and family education, many treatments that once kept patients in the hospital now happen safely at home. Carle Home Care serves 31 counties in central, east and southeast central Illinois with a staff dedicated to achieving the best outcomes for patients.

Carle Home Health Services, including Carle Home Care, Carle Hospice and Carle Infusion, are each fully accredited by the Accreditation Commission for Health Care (ACHC). This is your assurance that we adhere to the highest standards of quality in the industry.


How Carle Home Care is Performing


Hospice Care

Remaining at home through illness can bring great comfort but can also require professional care and support for the patient and their family. Our Hospice team partners with the patient and their loved ones to help maximize quality of life.

Carle Home Health Services, including Carle Home Care, Carle Hospice and Carle Infusion, are each fully accredited by the Accreditation Commission for Health Care (ACHC). This is your assurance that we adhere to the highest standards of quality in the industry.


How Carle Hospice is Performing


Medical/Surgical Care

Staff at Carle Eureka are dedicated to patient recovery, whether it be from illness or a surgical intervention. Beyond providing acute care for medical and surgical patients, we are able to provide skilled nursing services, such as those typically provided in a nursing home setting, to patients through our Swing Bed Program. We review quality data and set goals for improving outcomes so that our patients can have a successful discharge back into their community.

Rate of readmission after discharge from hospital (hospital-wide)

14.9%

No different than the national rate

National result: 15%
Number of included patients: 68

Rate of readmission for pneumonia patients

Not available

Number of cases too small

National result: 16%

Hospital return days for pneumonia patients

Not applicable

Number of cases too small

National result: Not applicable

Death rate for pneumonia patients

Not available

Number of cases too small

National result: 17.9%

Source: Medicare.gov 10/2025

Patient Experience

Our mission is to be your trusted partner in all healthcare decisions, and we strive to make sure you feel well cared for while receiving our services. The Centers for Medicare and Medicaid collect data through a national, standardized survey. This survey is provided to a random sample of our patients recently discharged from the hospital. We use patient feedback through these and other surveys to make improvements to our processes and communication to serve you better.

See how Carle Eureka performs on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey measures.

Patients who reported that their nurses “Always” communicated well.

93%

National average: 80%
Illinois average: 79%

Patients who reported that their doctors “Always” communicated well.

82%

National average: 80%
Illinois average: 79%

Patients who reported that they “Always” received help as soon as they wanted.

83%

National average: 66%
Illinois average: 63%

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

92%

National average: 72%
Illinois average: 70%

Updated 08/25/25  Source: medicare.gov