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COVID-19 Resources

Our efforts continue to center around prompt identification of patients with symptoms of the virus causing concern worldwide and taking appropriate steps to minimize exposure to patients, staff and others.

If you are experiencing symptoms of Coronavirus (COVID-19) with dry cough, difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat or new loss of taste or smell, use our online assessment tool or call our COVID-19 hotline at (217) 902-6100.

COVID-19 Resources Links

Donate Funds

You can donate funds to support our COVID-19 preparedness, containment and response efforts.

Community Donations

Our greatest need is boxed and unused procedural N-95 and surgical masks. See how you can help.

Click here for guidance on Food Donations

Answering Your Billing Questions

Important information about billing related to COVID-19.


Frequently Asked Questions

Carle wants to keep you informed of rapidly changing guidance and encourages people to use the
Carle COVID-19 hotline at (217) 902-6100 to have your COVID-19 questions answered.

What is Carle's outpatient support person policy?

For outpatient procedures where appropriate social distancing can be maintained, a support person may accompany an adult patient; two support persons for a patient under 18 and one support person for an adult patient with physical or development limitations. There could be times when a support person isn’t allowed due to an inability to provide appropriate social distancing. Please follow departmental instructions provided.

For outpatient appointments (Primary Care, Family Medicine, Specialty Services, Dermatology, Orthopedics, etc.) two support person are allowed for patients under 18 or one support person for an adult patient with physical or development limitations. For adult patients without such limitations, one support person may be allowed where appropriate social distancing can be maintained but we recommend support persons wait outside of the facility when possible. Additional family members involved in a plan of care can be included by phone.

What is Carle's current hospital visitor policy?

For the safety of patients, staff and community, Carle limits visitors and support people in our facilities.

Approved support people entering the hospitals are allowed during the hours of 9 a.m. to 9 p.m. You will be limited to one support person for the length of your stay in the hospital. Approved visitors must be free from illness and wear a face covering and will receive a wristband at the door. Carle restricts visitors under 18. (Except in end of life situations or if the visitor is a patient’s parent.) Waiting rooms, except Surgical Services, remain closed and no visitors allowed in semi-private rooms for enhanced safety. 

Note: Carle Richland Memorial Hospital and Carle Hoopeston Regional Health Center will not require wristbands/stickers.

During COVID-19, visitors are limited to the following circumstances:

  • The Emergency Department allows one support person per patient. Two support people are allowed during a major trauma event where the Trauma Services team will provide care and for Pediatric patients 24 hours a day.
  • Inpatient visiting hours for support persons will be 9 a.m. – 9 p.m. at Carle Foundation Hospital.
    • Medical-Surgical allows one support person for the length of your stay in the hospital.
    • Inpatient Rehab allows one support person for the length of your stay in the hospital.
    • Intensive Care Unit – two support persons. Only one person bedside. 
    • Special note: Carle BroMenn Medical Center and Carle Eureka Hospital visiting hours are 8 a.m. – 6:30 p.m.

During COVID-19, visitors in Obstetrics/Labor & Delivery and Antepartum are limited to the following circumstances:

Special note: Carle BroMenn Medical Center: Laboring mothers should enter through Labor & Delivery Entrance after 6:30 p.m.

  • You will be limited to one support person for the length of your stay in the hospital.
  • We ask that the support person bring necessary clothing and items for their stay with them and make arrangements that allow them to remain in the hospital.
  • The support person will not be able return to the unit if they leave, until mom/baby are discharged home (unless visiting a child in the NICU).
  • You will not be able to leave the unit to smoke. If you anticipate this being a concern, we encourage you to reach out for support to quit smoking for this period of time.

During COVID-19, visitors in Pediatrics, Intermediate Nursey and the NICU are limited to the following circumstances:

  • NICU patients will be limited to two support persons and both are allowed at the bedside.
  • Visiting hours will be limited to 9 a.m. – 9 p.m. following hospital guidelines.
  • Carle may allow additional support persons for discharge planning or educational purposes.
  • The support person will not be able to leave the unit - other than for the meal break- until they are prepared to go home for the day. 
  • You will not be able to leave the unit to smoke. If you anticipate this to be a concern, we encourage you to reach out for support to quit smoking for this period of time. 

A variety of tools can help you stay in touch with your loved ones when you can’t physically be by their side. See our resource guide at

How do you screen for COVID-19 at Carle?

Our organization has plans in place to assess patients virtually before they enter a healthcare facility.

  • Patient and approved visitor symptom screening takes place at all public entrances.
  • Everyone (patients, visitors and staff) must be masked on entry. Those without a mask will be provided one.
  • Carle can assess your symptoms over the phone and direct you to the appropriate location.
  • Patients may use our online COVID-19 screening tool at A smart form will guide patients through a series of questions to assess their symptoms and risk and provide guidance on how, where or if a patient should seek care.
  • Patients may call the Carle COVID-19 hotline at (217) 902-6100.

Where can I get tested for COVID-19?

It remains Carle’s top priority to best care for our community by promptly identifying the COVID-19 virus while minimizing exposure to others.

  • If think you have COVID-19, contact the COVID hotline to share your symptoms and direction for seeking appropriate care and testing as needed.
  • A positive test for a mildly ill, otherwise healthy person will not change how your doctor will care for you but will protect others.
  • Like other healthcare organizations, Carle has opened a designated a testing COVID-19 site for approved patients and your provider will offer direction.
  • Pediatric testing: please review the pediatric testing resource to help you prepare your child for their COVID-19 test.
  • In order to get patients their test results as quickly as possible, Carle will release a negative COVID-19 result automatically through MyCarle shortly after the results are available to their providers. In most cases, this is 24-48 hours. A text or email prompts the patient to login to view results. If a patient doesn’t have MyCarle, they receive a mailed letter. If a patient tests positive for COVID-19, the appropriate public health department will contact the patient directly.

What hospital entrances are open to the public?


Patients and support persons may enter at:

Carle Cancer Center
  • Entryway Hours: Monday-Friday 5:45 a.m. – 6 p.m., Saturday 7 a.m. - noon, closed on Sunday.
Outpatient Services (Orchard Street)
  • Approved hospital visitors.
  • Operating Room (OR) and Digestive Health Institute (DHI) patients should enter through this door.
  • Entryway Hours: Daily 6 a.m. – 10 p.m.
Heart and Vascular Institute
  • Cardiology patients and HVI Procedure Center patients.
  • Entryway Hours: Monday-Friday, 6 a.m. – 6 p.m., 24 hour employee badge access.

 Emergency Department

  • Patients and their support person only. 24 hours a day.


  • Patient food deliveries are at Outpatient Services entryway (Orchard Street).
  • Flowers are excepted except for Intensive Care Units (ICUs).
  • Employee food deliveries will now take place at the Hospital entrance (North Star Café).


  • Main Entrance (Atrium) 5:30 a.m. until 6:30 p.m.
  • Medical Office Building Skywalk 7 a.m. until 5 p.m. (Monday-Friday)
  • Emergency Department 24 hours a day.


  • Main Entrance 7 a.m. until 8 p.m.
  • Emergency Department 24 hours a day.

Carle Hoopeston Regional Health Center in Hoopeston, IL

  • Emergency Department Registration 24 hours a day.

Richland Memorial Hospital in Olney, IL

  • Main Entrance 6 a.m. until 5 p.m. (Monday-Friday)
  • Emergency Department  24 hours a day.

I’m having surgery at Carle, what do I need to know?

Following state guidelines, Carle is performing elective surgeries and procedures.   

How are providers going to manage the backlog of postponed appointments, procedures and surgeries? Our providers and staff have completed an extensive review and scheduling of patients to significantly decrease the backlog of appointments, procedures and surgeries. All departments have resumed normal business hours and operations and will remain flexible to ensure patient access to care is a high priority.  Please contact your physician’s office with any questions or urgent needs.  Many departments have expanded their access by offering Telehealth visits when appropriate. Please check with your physician’s office to determine if your physician is offering Telehealth visits and if your current care need is appropriate for a Telehealth visit. 

How will patients be notified about the status of their elective appointment or procedure?
Providers have gone through their records of all previously scheduled appointments and procedures, and staff will be proactively contacting their patients to reschedule and confirm any appointments. Provider offices will continue to track patients who have chosen to delay their appointment; however, patients are encouraged to contact their physician’s office when they are ready to reschedule or if they are experiencing any changes with their current medical condition.

What steps is Carle taking to ensure patients are not exposed to COVID-19 when seeking elective procedure care?

  • Before a surgery or procedure, all patients scheduled for a procedure will have a COVID-19 test within 72 hours prior to your procedure.
    • A negative test is required for all non-emergent procedures.
    • You must remain quarantined once COVID test has been obtained prior to surgery. Patients in quarantine can travel outside of their homes for healthcare purposes, but should not go into work or run non-essential errands.
    • Your provider will give you specific details on how to obtain your COVID test.
  • On the day of surgery or procedure, all staff will be wearing proper Personal Protective Equipment (PPE). A face covering will be given to patients if they do not bring one to their appointment and patients will be screened for COVID symptoms.
  • Surgery or Procedure patients are limited to one visitor, but are encouraged to have drivers drop off patients and receive updates via cell phone.
  • Visitors will be directed to the waiting room. Approved support persons assisting patients with medical conditions or who are accompanying pediatric patients will continue to the pre-procedure room as directed by staff. The waiting room accommodates social distancing.

What is considered a non-emergent case? Non-emergent procedures are based on a patient’s medical condition where the surgery/procedure can be delayed for 30 days or more without causing harm to the patient. 

Will every patient seeking elective care be tested for COVID-19?
No. Only those patients undergoing invasive procedures will be tested for COVID prior to their surgery/procedure. Most In-office appointments and procedures do not require a COVID test prior to treatment.

Even with local testing, we understand that there is local spread of COVID-19 and that this situation will continue to evolve in Champaign County and in the region.

What are you doing to keep employees safe?
Carle has taken many steps to provide the safest environment possible for team members. The most visible is to provide more Personal Protective Equipment or PPE and adjusting processes to accommodate social distancing’s the organization resumes services, additional sanitizing and other precautions will be a strong focus area.

Can I have close family or friends go with me to my appointment, or visit me in the hospital during my stay? Following the same procedures as other hospitals in the region and in the U.S., and at the guidance of public health, visitors are limited. We need to limit the spread of illness and protect our patients and staff so we can care for all who need.

Please refer to our complete visitor policy.

Will insurance cover the cost of the COVID-19 test I need before my procedure? All COVID-19 tests will be submitted to insurance for payment. If your insurance provider doesn’t cover the cost, you will not be charged.

Will my pre-operative and post-operative visits be in-person or virtual? If they are virtual, are they covered by insurance? When possible, pre-operative and post-operative visits may be held virtually to prevent the spread of germs and reduce contact. Your healthcare provider will assess your specific case and work with you directly to determine which kind of visit is best for you.  We recommend that you contact your health insurance carrier for specifics on your benefit coverage.

I was laid off due to COVID-19, and am concerned I cannot cover out-of-pocket expenses related to a surgery or procedure that is already planned; what should I do? If charges cause a financial hardship or you do not have insurance, consider applying for Carle Financial Assistance (CFAP). If you’re approved for this assistance, you may only be responsible for a portion of the bill or you may not have to pay anything at all. If you are not approved for the program, you will be responsible for paying the bill. You can apply for CFAP by visiting or calling (888) 71-CARLE.

I live out of the area, but am coming to Carle for my procedure or surgery. Can I be tested for COVID-19 at a healthcare provider near my home that is not a Carle facility? If you live out of the area and wish to get your required COVID-19 test at a location that is not a Carle facility, staff will need one business day to receive your test results.

If your surgery is scheduled on a Tuesday, Wednesday, Thursday, or Friday and you want to get your COVID-19 test at a non-Carle location, please discuss this with our staff to ensure Carle will receive your test results in time for your surgery.

Due to test results potentially not being available over weekends from non-Carle/Christie testing locations, patients who have a surgery scheduled on Monday will need to have the required COVID-19 test administered at a Carle testing site. This will ensure that we will not need to contact you on Sunday to cancel your surgery.

Will I still have the same provider/surgeon/plan as before? We don’t anticipate any changes in the provider/surgeon performing your procedure/surgery at this time. If there is a change to due to illness or provider availability, you will be notified prior to surgery. 

What if I need surgery, radiology or some other non-routine appointment, but didn’t have it scheduled prior to this disruption; can I get it scheduled now? The diagnostic testing locations are scheduling appointments. Your surgeon or primary care provider’s office will coordinate with these departments to ensure that the testing you need before your surgery/procedure is completed in a timely manner to allow results to be reviewed before you arrive.

I have anxiety, breathing problems, or another issue and I do not want to wear a mask; will I still be treated? Special conditions will be evaluated on an individual basis to determine how best to care for these patients. 

How do I access my Health Information records?

The Health Information Management main office at Carle at the Fields is currently closed to walk in patient access. Medical Information is available and can be distributed to patients via MyCarle portal, EPIC Care Everywhere, fax, secured email, mail or Fed Ex. Patients will be encouraged to use these methods to obtain medical information. Only in emergent situations will medical information and/or images on CD be delivered face to face. Patients must call (217) 902-6100 to arrange an appointment in this situation.

How can I make an advance directive and add it to my medical record? Refer to the Advance Care Planning Guide and email or call you doctor’s office to schedule a phone visit with a social worker or advance care planning facilitator. Advance care planning assures your wishes are understood and communicated to healthcare professionals and your loved ones even when you aren't able to speak for yourself.

COVID-19 General Information

General Information About COVID-19

What is COVID-19?

It’s a respiratory virus – similar to SARS and MERS – that has sickened thousands in China and has spread to other countries including the U.S. As this is a newly identified strain, we don’t know as much about how easily it spreads or how many people will develop severe symptoms, but Carle is keeping a close eye on best practices and recommendations from health officials like the Centers for Disease Control (CDC) and World Health Organization (WHO).

How do you treat coronaviruses?

Supportive care is best to lessen symptoms. Most people will recover with rest and proper hydration within 7-10 days.

Is there a vaccine?

There is currently no vaccine available.

Who is at risk?

Community transmission is occurring in multiple locations throughout the state. All of us should consider ourselves at risk for exposure to coronavirus. That means that everyone should stay home as much as possible and self-monitor for symptoms. Self-monitoring means checking yourself daily for fever, cough, shortness of breath or a sore throat. Health officials do not indicate testing for mildly ill or asymptomatic people.

What are the symptoms?

Since the symptoms are similar to other respiratory viral illnesses, people exposed to known cases are more at risk if they also have these symptoms: dry cough, difficulty breathing or two or more of the following symptoms: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat and new loss of taste or smell

How is it spread?

Much is unknown about how COVID-19, a new coronavirus, spreads. Current knowledge is largely based on what is known about similar coronaviruses. Most often, person-to-person spread happens among close contacts (about 6 feet). It can occur when an infected person coughs or sneezes, similar to how flu and other respiratory illnesses spread. It’s currently unclear if a person can get COVID-19 by touching a surface or object that has the virus on it and then touching his or her own mouth, nose, or possibly their eyes, but this is most likely the case.

How do I protect myself and my loved ones from COVID-19?

Everyday health practices are the most effective prevention:

  • Wash your hands
  • Cover your cough
  • Stay home if you’re sick
  • Don’t touch mouth, nose or eyes
  • Avoid close contact with sick people

Should I be wearing a mask in public?

The CDC recommends covering your mouth and nose with a cloth face cover when around others.

  • The cloth face cover is meant to protect other people in case you are infected even if you do not feel sick.
  • Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.
  • Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • Do NOT use a facemask meant for a healthcare worker.
  • Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.

CDC recommendations are changing frequently. Visit the CDC website for the latest guidance.

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