Our efforts continue to center around prompt identification of patients with symptoms of the virus causing concern worldwide and taking appropriate steps to minimize exposure to patients, staff and others.
If you are experiencing symptoms of Coronavirus (COVID-19) with dry cough, difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat or new loss of taste or smell, use our online assessment tool or call our COVID-19 hotline at (217) 902-6100.
You can donate funds to support our COVID-19 preparedness, containment and response efforts.
What is Carle's outpatient support person policy?
For outpatient procedures where appropriate social distancing can be maintained, a support person may accompany an adult patient; two support persons for a patient under 18 and one support person for an adult patient with physical or development limitations. There could be times when a support person isn’t allowed due to an inability to provide appropriate social distancing. Please follow departmental instructions provided.
For outpatient appointments (Primary Care, Family Medicine, Specialty Services, Dermatology, Orthopedics, etc.) two support person are allowed for patients under 18 or one support person for an adult patient with physical or development limitations. For adult patients without such limitations, one support person may be allowed where appropriate social distancing can be maintained but we recommend support persons wait outside of the facility when possible. Additional family members involved in a plan of care can be included by phone.
What is Carle's current hospital visitor policy?
For the safety of patients, staff and community, Carle limits visitors and support people in our facilities.
Approved support people entering the hospitals are allowed during the hours of 9 a.m. to 9 p.m. You will be limited to one support person for the length of your stay in the hospital. Approved visitors must be free from illness and wear a face covering and will receive a wristband at the door. Carle restricts visitors under 18. (Except in end of life situations or if the visitor is a patient’s parent.) Waiting rooms, except Surgical Services, remain closed and no visitors allowed in semi-private rooms for enhanced safety.
Note: Carle Richland Memorial Hospital and Carle Hoopeston Regional Health Center will not require wristbands/stickers.
During COVID-19, visitors are limited to the following circumstances:
Special note: Carle BroMenn Medical Center and Carle Eureka Hospital visiting hours are 8 a.m. – 6:30 p.m.
During COVID-19, visitors in Obstetrics/Labor & Delivery and Antepartum are limited to the following circumstances:
Special note: Carle BroMenn Medical Center: Laboring mothers should enter through Labor & Delivery Entrance after 6:30 p.m.
During COVID-19, visitors in Pediatrics, Intermediate Nursey and the NICU are limited to the following circumstances:
A variety of tools can help you stay in touch with your loved ones when you can’t physically be by their side. See our resource guide at carle.org.
How do you screen for COVID-19 at Carle?
Our organization has plans in place to assess patients virtually before they enter a healthcare facility.
Where can I get tested for COVID-19?
It remains Carle’s top priority to best care for our community by promptly identifying the COVID-19 virus while minimizing exposure to others.
What hospital entrances are open to the public?
CARLE FOUNDATION HOSPITAL IN URBANA, IL
Patients and support persons may enter at:Carle Cancer Center
CARLE BROMENN MEDICAL CENTER IN NORMAL, IL
CARLE EUREKA HOSPITAL IN EUREKA, IL
Carle Hoopeston Regional Health Center in Hoopeston, IL
Richland Memorial Hospital in Olney, IL
Following state guidelines, Carle is performing elective surgeries and procedures.
How are providers going to manage the backlog of postponed appointments, procedures and surgeries? Our providers and staff have completed an extensive review and scheduling of patients to significantly decrease the backlog of appointments, procedures and surgeries. All departments have resumed normal business hours and operations and will remain flexible to ensure patient access to care is a high priority. Please contact your physician’s office with any questions or urgent needs. Many departments have expanded their access by offering Telehealth visits when appropriate. Please check with your physician’s office to determine if your physician is offering Telehealth visits and if your current care need is appropriate for a Telehealth visit.
How will patients be notified about the status of their elective appointment or procedure? Providers have gone through their records of all previously scheduled appointments and procedures, and staff will be proactively contacting their patients to reschedule and confirm any appointments. Provider offices will continue to track patients who have chosen to delay their appointment; however, patients are encouraged to contact their physician’s office when they are ready to reschedule or if they are experiencing any changes with their current medical condition.
What steps is Carle taking to ensure patients are not exposed to COVID-19 when seeking elective procedure care?
What is considered a non-emergent case? Non-emergent procedures are based on a patient’s medical condition where the surgery/procedure can be delayed for 30 days or more without causing harm to the patient.
Will every patient seeking elective care be tested for COVID-19? No. Only those patients undergoing invasive procedures will be tested for COVID prior to their surgery/procedure. Most In-office appointments and procedures do not require a COVID test prior to treatment.
Even with local testing, we understand that there is local spread of COVID-19 and that this situation will continue to evolve in Champaign County and in the region.
What are you doing to keep employees safe? Carle has taken many steps to provide the safest environment possible for team members. The most visible is to provide more Personal Protective Equipment or PPE and adjusting processes to accommodate social distancing’s the organization resumes services, additional sanitizing and other precautions will be a strong focus area.
Please refer to our complete visitor policy.
Will insurance cover the cost of the COVID-19 test I need before my procedure? All COVID-19 tests will be submitted to insurance for payment. If your insurance provider doesn’t cover the cost, you will not be charged.
Will my pre-operative and post-operative visits be in-person or virtual? If they are virtual, are they covered by insurance? When possible, pre-operative and post-operative visits may be held virtually to prevent the spread of germs and reduce contact. Your healthcare provider will assess your specific case and work with you directly to determine which kind of visit is best for you. We recommend that you contact your health insurance carrier for specifics on your benefit coverage.
I was laid off due to COVID-19, and am concerned I cannot cover out-of-pocket expenses related to a surgery or procedure that is already planned; what should I do? If charges cause a financial hardship or you do not have insurance, consider applying for Carle Financial Assistance (CFAP). If you’re approved for this assistance, you may only be responsible for a portion of the bill or you may not have to pay anything at all. If you are not approved for the program, you will be responsible for paying the bill. You can apply for CFAP by visiting carle.org or calling (888) 71-CARLE.
I live out of the area, but am coming to Carle for my procedure or surgery. Can I be tested for COVID-19 at a healthcare provider near my home that is not a Carle facility? If you live out of the area and wish to get your required COVID-19 test at a location that is not a Carle facility, staff will need one business day to receive your test results.
If your surgery is scheduled on a Tuesday, Wednesday, Thursday, or Friday and you want to get your COVID-19 test at a non-Carle location, please discuss this with our staff to ensure Carle will receive your test results in time for your surgery.
Due to test results potentially not being available over weekends from non-Carle/Christie testing locations, patients who have a surgery scheduled on Monday will need to have the required COVID-19 test administered at a Carle testing site. This will ensure that we will not need to contact you on Sunday to cancel your surgery.
Will I still have the same provider/surgeon/plan as before? We don’t anticipate any changes in the provider/surgeon performing your procedure/surgery at this time. If there is a change to due to illness or provider availability, you will be notified prior to surgery.
What if I need surgery, radiology or some other non-routine appointment, but didn’t have it scheduled prior to this disruption; can I get it scheduled now? The diagnostic testing locations are scheduling appointments. Your surgeon or primary care provider’s office will coordinate with these departments to ensure that the testing you need before your surgery/procedure is completed in a timely manner to allow results to be reviewed before you arrive.
I have anxiety, breathing problems, or another issue and I do not want to wear a mask; will I still be treated? Special conditions will be evaluated on an individual basis to determine how best to care for these patients.
The Health Information Management main office at Carle at the Fields is currently closed to walk in patient access. Medical Information is available and can be distributed to patients via MyCarle portal, EPIC Care Everywhere, fax, secured email, mail or Fed Ex. Patients will be encouraged to use these methods to obtain medical information. Only in emergent situations will medical information and/or images on CD be delivered face to face. Patients must call (217) 902-6100 to arrange an appointment in this situation.
How can I make an advance directive and add it to my medical record? Refer to the Advance Care Planning Guide and email ACP@carle.com or call you doctor’s office to schedule a phone visit with a social worker or advance care planning facilitator. Advance care planning assures your wishes are understood and communicated to healthcare professionals and your loved ones even when you aren't able to speak for yourself.
What is COVID-19?
It’s a respiratory virus – similar to SARS and MERS – that has sickened thousands in China and has spread to other countries including the U.S. As this is a newly identified strain, we don’t know as much about how easily it spreads or how many people will develop severe symptoms, but Carle is keeping a close eye on best practices and recommendations from health officials like the Centers for Disease Control (CDC) and World Health Organization (WHO).
How do you treat coronaviruses?
Supportive care is best to lessen symptoms. Most people will recover with rest and proper hydration within 7-10 days.
Is there a vaccine?
There is currently no vaccine available.
Who is at risk?
Community transmission is occurring in multiple locations throughout the state. All of us should consider ourselves at risk for exposure to coronavirus. That means that everyone should stay home as much as possible and self-monitor for symptoms. Self-monitoring means checking yourself daily for fever, cough, shortness of breath or a sore throat. Health officials do not indicate testing for mildly ill or asymptomatic people.
What are the symptoms?
Since the symptoms are similar to other respiratory viral illnesses, people exposed to known cases are more at risk if they also have these symptoms: dry cough, difficulty breathing or two or more of the following symptoms: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat and new loss of taste or smell
How is it spread?
Much is unknown about how COVID-19, a new coronavirus, spreads. Current knowledge is largely based on what is known about similar coronaviruses. Most often, person-to-person spread happens among close contacts (about 6 feet). It can occur when an infected person coughs or sneezes, similar to how flu and other respiratory illnesses spread. It’s currently unclear if a person can get COVID-19 by touching a surface or object that has the virus on it and then touching his or her own mouth, nose, or possibly their eyes, but this is most likely the case.
How do I protect myself and my loved ones from COVID-19?
Everyday health practices are the most effective prevention:
Should I be wearing a mask in public?
The CDC recommends covering your mouth and nose with a cloth face cover when around others.
CDC recommendations are changing frequently. Visit the CDC website for the latest guidance.