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Job Details

Front Desk Assistant

Department: Windsor Resident Services
Usual Schedule: PRN as needed - overnight shif
Regions: Carle Foundation
On Call Requirements: No
Job Category: Customer Service
Work Location: The Windsor of Savoy
Employment Type: PRN - As Needed
Nursing Specialty:
Job Post ID: 43832
Secondary Job Category: Customer Service
Experience Requirements: Less than 1 year
Weekend Requirements: Yes
Education Requirements: Not Indicated
Shift: Night
Location: Savoy, IL
Holiday Requirements: Yes
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Check out this job opening for Carle Providers: Front Desk Assistant Check out this job opening for Carle Providers: Front Desk Assistant


Job Description

JOB SUMMARY:
Provides a variety of duties associated with daily operations, such as greeting/assisting residents and guests, answering the telephone, responding to resident emergencies, and providing administrative services to the Extended Management Team.

EDUCATIONAL REQUIREMENTS
Associate's Degree in One (1) year of experience in an office/customer service environment considered in lieu of Associate's degree

CERTIFICATION & LICENSURE REQUIREMENTS
Driver's License Illinois.

EXPERIENCE REQUIREMENTS
Strong customer service skills and experience working with the elderly. Ability to work independently.

SKILLS AND KNOWLEDGE
Ability to deal with a large volume of calls and multiple tasks concurrently; memory for details; ability to prioritize tasks under stressful conditions with interruptions. Proficiency with Microsoft Word.


ESSENTIAL FUNCTIONS:
  • Answers phones, transfer calls and takes messages in accordance with customer service standards.
  • Assists residents and families in connecting with the services of the Windsor. Acts as the main communication point for all questions.
  • Maintains systems at the Front Desk such as the pharmacy pick-ups, check cashing, post office, dry cleaning, resident census and other administrative tasks. In independent living, the Front Desk Assistant is responsible for dispatching the Drivers and maintaining the Transportation Schedule. In assisted living, the Front Desk Assistant is responsible for maintaining systems related to IDPH licensure.
  • Responds to all emergency calls for approximately 170 residents in independent living and 30 residents in assisted living. Assesses resident and follows up accordingly, including physically assisting the resident and/or calling 911. Contacts family/responsible party and completes incident report(s).
  • Coordinates emergency response in the event of fire, tornado or resident emergency.
  • Supports the extended management team by providing clerical support. This includes, but is not limited to, assisting with billing, printing daily activity flyers, printing daily menus, assembling marketing packets, etc.
  • Monitors security and emergency systems by overseeing live videos and fire/emergency panels, and responding accordingly.
  • Performs housekeeping and light maintenance duties as needed. Provides valet services if requested.



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Positions are not available for remote work in the state of Colorado.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for Medical or Religious exemption will be permitted.

 

Illinois Required Notices

Federal Required Notices