Job Description
JOB SUMMARY:
Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. Answer questions and provide teaching to patients and family members.
EDUCATIONAL REQUIREMENTS H.S. Diploma/GED
CERTIFICATION & LICENSURE REQUIREMENTS Certified Medical Assistant (CMA) From one of the following issuing bodies: National Health Career Association (NHA), National Association for Health Professionals (NAHP), American Medical Technologists (AMT), American Association of Medical Assistants (AAMA), National Center for Competency Testing (NCCT), American Allied Health (AAH) or the American Registry of Medical Assistants (ARMA) upon hire or Registered Medical Assistant (RMA) From one of the following issuing bodies: American Medical Technologies (AMT) or the American Registry of Medical Assistants (ARMA). In addition, this certification requires: Successful completion of a Registered/Certified Medical Assistant (RMA/CMA) program or equivalent. upon hire and Basic Life Support (BLS) (AHA) within 30 days.
EXPERIENCE REQUIREMENTS Previous clinical experience in a medical office preferred.Computer data entry experience.
SKILLS AND KNOWLEDGE � Writes, reads, comprehends and speaks fluent English� Multicultural sensitivity� Microsoft Office - basic computer skills.� Customer/patient focused� Critical thinking skills using independent judgment in making decisions
ESSENTIAL FUNCTIONS:
- Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. Demonstrates competence in the clinical skills necessary to carry out assigned job duties. May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis. Administer ordered medical and/or vaccines. Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processes. Answer questions and provide teaching to patients and family members. Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure. Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site. Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines. Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules. Behave in a manner consistent with all Compliance and HIPAA policies and procedures. Maintain regular and consistent attendance at work. Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. Perform other duties as requested by Patient Care Manager to facilitate the smooth and effective operations of the office. Demonstrates the Carle Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. Demonstrates ability to meet business needs of department with regular, reliable attendance. Employee maintains current licenses and/or certifications required for the position. Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. Completes all annual education and competency requirements within the calendar year. Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
- Specialty clinic experience preferred.
- Assist with provider chart prep for clinic appointments.
- Room patients, assist with clinical team in-basket, assist with prescription refills, lab results, and pre-authorizations.
- Assist with surgery and procedural responsibilities.
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