Job Description
JOB SUMMARY:
To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources.
EXPERIENCE REQUIREMENTS Previous experience in/with a secretary or any clerical position familiar with medical terminology. Proficient keyboarding. And required to complete a unit secretary course.
SKILLS AND KNOWLEDGE Basic reading, writing and oral skills Ability to respond appropriately to customer/co-worker. Interaction with a wide variety of people. Maintain confidential information. Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful demeanor. Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new application. Basic Microsoft Word understanding
ESSENTIAL FUNCTIONS:
- Acts as the front door and receptionist for the unit/facility, promoting positive relationships * Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner * Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility* Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign-in, checking patient releases, etc. * Displays warmth, concern and respect for those seeking assistance * Answers telephone timely, professionally, identifying unit, name, and title * Establishes positive working relationships with other hospital departments and personnel * Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care * Communication with others is professional and respectful * Alerts staff to walk-in assessments in a discreet and expedient manner* Keeps reception area organized and neat * Prioritizes and accurately channels incoming and outgoing information
- Utilizes Technology accurately and efficiently* Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly* Uses overhead paging system for emergent and non-emergent situations adhering to unit/facility policies* Enters and scans patient documents into EMR system * Establishes and coordinates patient specimen drops within specialized laboratory software system, including setting up weekly drop lists, printing patient labels, and packaging specimens for UPS pickup* Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports* Monitors and modifies Assessment Schedule, reporting no-shows for future follow-up* Acts as a super-user for the EMR system, assisting coworkers as needed* Registers, admits, discharges, and schedules patients using EMR system* Understands and is knowledgeable of computer downtime procedures * Enters, modifies, and corrects patient changes as appropriate * Prints/copies materials for office staff as requested * Proficiently operates and is able to trouble-shoot fax machine and printer
- Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit* Accurately utilizes supply ordering, seeking to promote efficient and cost-effective measures wherever possible* Participates in CPI training/certification * Responds appropriately to unit emergencies and alerts* File/scans reports from printer/fax * Maintains flexibility and is able to adapt to rapidly changing environment and work volume* Attends and participates in daily safety huddles* Attends and participates in unit committees, staff meetings (ire., unit secretary meetings, meetings with CEO, benefits committee meetings) * Submits work orders for repairs or cleaning of unit/facility as needed * Adheres to Hand washing policy* May act as backup to Office Coordinator for medical records requests* May act as a backup to the Intake Coordinator for callers requesting services, filling out intake data sheets and passing the information on to the appropriate personnel* Performs extra duties as requested
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