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Information Security Incident Update: Our Commitment to Transparency

Recently, some security issues have been identified. Learn more below about the swift responses and what is being done to prevent future incidents.

On February 21, 2024, Change Healthcare experienced a cyber security incident which affected many healthcare organizations throughout the country. Change Healthcare provided services to Carle’s retail pharmacies for benefit coverage determinations and submissions of claims to insurance companies. While Carle successfully transitioned those services to other vendors, we’ve been in active communication with Change Healthcare to understand the nature and extent of their incident.


Carle remains committed to working with Change Healthcare once they share whether the incident impacted sensitive information belonging to Carle or our patients. On April 22, 2024, Change Healthcare issued a press release indicating that sensitive information was compromised in the cyberattack; however, no specifics have been communicated to Carle at this time. It may take them several months before the full impact of the incident is known.


Change Healthcare is providing support and protections for those that may have been impacted. Given that Carle’s retail pharmacy used Change Healthcare’s services, we recommend patients get more information regarding the support Change Healthcare is offering. Information is available at  or by calling the Change Healthcare Customer Service line at 1-866-262-5342.