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Culture of Quality Stories

Carle Health focuses on clinical excellence, understanding, to improve patient experience

Carle Health remains committed to the belief that exceptional service depends as much on how you make the patient feel as what you do for them. During Patient Experience Week, we celebrate all team members who work with patients with proficiency and understanding every week of the year.

Carle Health treats the whole person and honors team members who demonstrate service excellence

At Carle Health, we treat the whole person. And we celebrate team members who recognize that the healthcare system's commitment to service excellence starts with them. One way we do that is with our quarterly Way to Be! awards.

At Carle Health, teams demonstrate care, communication and teamwork for better patient outcomes

Carle Health knows that world-class care is more than clinical excellence. It's also compassion, effective communication and teamwork. Teams and individuals who showcase those skills to benefit patients are celebrated with the healthcare system's quarterly Way to Be! awards.

Pinnacle Award winners ensure world-class experiences for patients

Carle Health creates a culture that encourages team members to provide top-tier support for every patient and each other. When team members ensure that patients have world-class experiences, they are considered for the organization's Pinnacle Award of Excellence. Carle Health recently named its five 2025 Pinnacle Award winners, who work throughout the healthcare system.

Carle Health rewards team members who use expertise to save patients, serve one another

Every day, Carle Health team members use their expertise to benefit patients and each other. As part of Team Member Appreciation Week, Carle Health honored its 2024 Way to Be! Values, Team and Leader winners who went out of their way to save patients and serve one another.

Carle Health team members remain flexible to care for patients and support each other

Carle Health team members go out of their way to support each other and make life-saving differences for patients. The organization believes in honoring team members with Way to Be! awards. The latest quarterly Way to Be! winners illustrate what it means to be a Carle Health teammate.

Carle Health hospitals recognized for excellence in stroke treatment

Four Carle Health hospitals have earned American Heart Association/American Stroke Association Get With The Guidelines recognitions for ensuring that every stroke patient receives the latest, best care.

Volunteers provide a kind smile and comfort items to make patient experience more pleasant

Comfort Cart is a new program at Carle Foundation Hospital to support patients in a similar fashion to a volunteer program already bringing reprieve to patients at Carle BroMenn Medical Center.

Awareness is key to addressing concerns about diseases like cancer

If you’re not using your well-practiced problem-solving abilities when it comes to your health you could be missing an opportunity.

Three Carle hospitals claim Most Wired designation

Carle Foundation Hospital, Carle Hoopeston Regional Health Center and Carle Richland Memorial recognized for excellence in healthcare technology.

Carle tops East Central Illinois’ list of best hospitals

U.S. News & World Report names Carle as among the nation’s leaders for care

About Us

Our mission is to serve people through high-quality care, medical research and education. Based in Urbana, IL, Carle Health is a vertically integrated health system with more than 11,000 employees.

Media Policy

Carle Public Relations will strive to cooperate with the media to the fullest extent possible. If information is not readily available, we will work to find an answer and return the call as soon as possible.

Contact Public Relations

The Public Relations department at Carle operates during normal business hours, Monday through Friday, 8 a.m. – 5 p.m. CST. To contact a staff member, please call the media information line at (217) 902-5201 or email publicrelations@carle.com.

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